CK33 Capsule Privacy Policy — Your Data, Our Responsibility

Ck33 capsule is an internationally licensed online gaming and betting platform. This Privacy Policy explains what information is collected when you use the ck33 capsule website and mobile app, how it is used, and how it is kept secure.

This policy applies to: the ck33capsule.net website, Android and iOS mobile apps, and all communication channels including email and live chat.

Ck33 capsule collects information in several ways — directly from you, automatically while you use the platform, and through third-party verification services.

Directly Collected Information

• Full name, date of birth, and nationality
• Email Address & Mobile Number
• Home address & postcode
• Identity document (NID, passport, or driving license)
• Payment details (bKash number, bank account)

Automatically Collected Information

• IP Address & Device Type
• Browser & operating system information
• Platform activity logs (gameplay, betting history)
• Login and logout times and dates
• Cookie & Tracking Pixel Information

Ck33 capsule uses your data solely for specific, legitimate purposes. Misuse or unauthorised use of data is strictly against our policy.

• Account Management: For managing registration, login, and account settings.
• Payment Processing: For deposit, withdrawal, and transaction confirmations.
• Service Improvement: To analyse your usage patterns and deliver a better experience.
• Security: To detect fraud, multiple accounts, and suspicious activity.
• Contact: For important notifications, promotional offers, and support.
• Legal Compliance: To meet licensing requirements and legal obligations.

Ck33 capsule never sells your personal data or shares it with third parties for commercial purposes. However, limited information may be shared with trusted partners where necessary to operate the service.

When Is Information Shared?

• Payment Processor: To verify transactions with bKash, Nagad, and bank.
• Identity Verifier: Licensed third parties for the KYC process.
• Legal Reasons: Upon court order or at the request of a regulatory authority.
• Anti-Fraud System: Fraud detection partner.

The ck33 capsule website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the platform's functionality.

Cookie Types

• Essential Cookies: For login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme settings).
• Analytics Cookies: For collecting platform usage statistics.
• Marketing Cookies: For showing relevant ads — you may turn this off.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

Ck33 capsule does not retain your data longer than necessary. Retention periods vary depending on the type of information.

• Account Information: For the duration of account activity and 5 years after closure.
• Financial Transaction Records: 7 years (legal obligation).
• Gaming History: 3 years.
• Support conversations: 2 years.
• Marketing Information: Until consent is withdrawn.

As a member of ck33 capsule, you have several rights regarding your personal data. Contact our support team to exercise any of these rights.

Ck33 capsule employs industry-leading security technology to protect your data. Our security team monitors your data around the clock, 24/7.

• 256-bit SSL/TLS Encryption: Banking-grade encryption for all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: Server-level intrusion prevention.
• Regular Penetration Testing: Tested by independent security experts.
• Encrypted Database: Stored data is always kept in an encrypted state.

For any privacy-related questions, requests, or complaints, please contact the ck33 capsule data protection team.

• Chat with us directly via live chat — available 24/7.
• Write to us at: [email protected]
• Standard response time for complaints is 30 business days.

This policy was last updated in January 2026. Any future changes will be announced on the website and communicated to your registered email address.